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By placing an order with Joiana Jewelry, you agree to the purchase terms outlined below.
All orders are subject to processing and fulfillment timelines, and cancellation eligibility is limited once an order is placed.
Once an order is placed, it is immediately transmitted to our fulfillment system to prepare for shipment or production.
As a result, cancellations, changes, or modifications are not guaranteed after checkout.
Customers are responsible for reviewing their order details, including items, shipping address, and payment information, prior to completing purchase.
Joiana Jewelry is not responsible for errors submitted at checkout.
Cancellation requests must be submitted as soon as possible after placing an order.
However, once an order has entered processing, fulfillment preparation, production, or shipment, it cannot be cancelled.
Submitting a cancellation request does not guarantee cancellation approval.
If cancellation is no longer possible, customers may refer to the Return Policy after delivery, if eligible.
Preorder and made to order purchases reserve inventory and initiate production based on confirmed customer demand.
Because these items are produced specifically for your order:
• Preorders cannot be cancelled
• Preorders cannot be modified
• Preorders cannot be refunded while in production
Estimated shipping timelines are provided for reference and may vary based on production.
By placing a preorder, you acknowledge and accept these production timelines.
Items listed as in stock may enter fulfillment quickly after purchase.
Once fulfillment preparation begins, cancellation is no longer possible.
Joiana Jewelry cannot guarantee cancellation once fulfillment has started.
If recurring purchase options are offered, customers are responsible for managing or cancelling subscriptions prior to renewal.
Once a recurring order has been processed, it cannot be cancelled.
Once an order has been fulfilled and transferred to the shipping carrier, it is considered complete.
Joiana Jewelry fulfills its obligation upon shipment and delivery confirmation.
By completing your purchase, you agree to Joiana Jewelry’s policies.
Submitting a chargeback for a valid and fulfilled order does not guarantee a refund and may delay resolution.
Joiana Jewelry reserves the right to dispute all chargebacks with supporting documentation, including proof of order authorization, fulfillment, and delivery.
By placing an order on joianajewelry.com, you acknowledge and agree to these Purchase Options and Cancellation Terms.
