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Please review the sections below before submitting a return request. All returns must meet the eligibility requirements outlined here.
- Refunds within 14 days of delivery
- Exchanges or store credit within 30 days of delivery
- Items must be unworn and in original condition
- Final sale items are not eligible
Requests submitted outside the stated timeframes will not be approved.
Joiana Jewelry reserves the right to refuse any return that does not meet our eligibility requirements.
- All sale, promotional, and Black Friday purchases are final sale
- No returns, exchanges, refunds, store credit, or price adjustments
- Partial returns of sets or bundled items are not accepted.
- All requests must go through the Joiana Return Portal
Requests outside the portal are not accepted - Original packaging, pouches, inserts, and boxes are required for all returns.
- Return shipping is only free with Checkout+
- Without Checkout+, customer covers return shipping
- Original shipping fees are non refundable
One exchange per item, Subject to availability
- All international orders are final sale
- No international returns or exchanges
Other
If you receive a damaged or incorrect item, please email customerservice@joianajewelry.shop
within 48 hours of delivery, including:
- Your order number
- Clear photos of the item and packaging
Claims submitted after 48 hours may not be eligible for review. Normal wear over time is not considered a defect.